@extends('layouts.app')

@section('page-title')
    <div class="row bg-title">
        <!-- .page title -->
        <div class="col-lg-3 col-md-4 col-sm-4 col-xs-12">
            <h4 class="page-title"><i class="{{ $pageIcon }}"></i> @lang($pageTitle)</h4>
        </div>
        <!-- /.page title -->
        <!-- .breadcrumb -->
        <div class="col-lg-9 col-sm-8 col-md-8 col-xs-12 text-right">
            <span id="ticket-status" class="m-r-5">
                <label
                    class="label
                        @if ($ticket->status == 'open') label-danger
                    @elseif($ticket->status == 'pending')
                            label-warning
                    @elseif($ticket->status == 'resolved')
                            label-info
                    @elseif($ticket->status == 'closed')
                            label-success @endif
                            ">{{ $ticket->status }}</label>
            </span>
            <span class="text-info text-uppercase font-bold">@lang('modules.tickets.ticket') # {{ $ticket->id }}</span>
            <ol class="breadcrumb">
                <li><a href="{{ route('dashboard') }}">@lang('app.menu.home')</a></li>
                <li><a href="{{ route('tickets.index') }}">@lang($pageTitle)</a></li>
                <li class="active">@lang('app.update')</li>
            </ol>
        </div>
        <!-- /.breadcrumb -->
    </div>
@endsection

@push('head-script')
    <link rel="stylesheet" href="{{ asset('plugins/bower_components/bootstrap-select/bootstrap-select.min.css') }}">
    <link rel="stylesheet" href="{{ asset('plugins/bower_components/bootstrap-tagsinput/dist/bootstrap-tagsinput.css') }}">
    <link rel="stylesheet" href="{{ asset('plugins/bower_components/html5-editor/bootstrap-wysihtml5.css') }}">
    <link rel="stylesheet" href="{{ asset('plugins/bower_components/custom-select/custom-select.css') }}">
    <link rel="stylesheet" href="{{ asset('plugins/bower_components/dropzone-master/dist/dropzone.css') }}">
    <style>
        .list-group-item a {
            color: #FFFFFF !important;
        }
    </style>
@endpush

@section('other-section')
    <form id="updateTicket1" class="ajax-form updateTicket" method="POST">
        @csrf
        <div class="row">

            <div class="col-md-12">
                <div class="form-group">
                    <label class="control-label">
                        @lang('modules.tickets.agent')
                        <a class="btn btn-xs btn-info btn-outline" href="javascript:;" id="add-agent"><i
                                class="fa fa-plus"></i>
                        </a>
                    </label>
                    <select name="agent_id" id="agent_id" class="select2 form-control" data-style="form-control">
                        <option value="">--</option>
                        @forelse($groups as $group)
                            @if (count($group->enabled_agents) > 0)
                                <optgroup label="{{ ucwords($group->group_name) }}">
                                    @foreach ($group->enabled_agents as $agent)
                                        <option @if ($agent->user->id == $ticket->agent_id) selected @endif
                                            value="{{ $agent->user->id }}">
                                            {{ ucwords($agent->user->name) . ' [' . $agent->user->email . ']' }}</option>
                                    @endforeach
                                </optgroup>
                            @endif
                        @empty
                            <option value="">@lang('messages.noGroupAdded')</option>
                        @endforelse
                    </select>
                </div>
            </div>

            <div class="col-md-6">
                <div class="form-group">
                    <label class="control-label">@lang('modules.invoices.type') <a class="btn btn-xs btn-info btn-outline"
                            href="javascript:;" id="add-type"><i class="fa fa-plus"></i>
                        </a></label>
                    <select class="form-control selectpicker add-type" name="type_id" id="type_id"
                        data-style="form-control">
                        @forelse($types as $type)
                            <option @if ($type->id == $ticket->type_id) selected @endif value="{{ $type->id }}">
                                {{ ucwords($type->type) }}</option>
                        @empty
                            <option value="">@lang('messages.noTicketTypeAdded')</option>
                        @endforelse
                    </select>
                </div>
            </div>

            <div class="col-md-6">
                <div class="form-group">
                    <label class="control-label">@lang('modules.tasks.priority') <span class="text-danger">*</span></label>
                    <select class="form-control selectpicker" name="priority" id="priority" data-style="form-control">
                        <option @if ($ticket->priority == 'low') selected @endif value="low">@lang('app.low')</option>
                        <option @if ($ticket->priority == 'medium') selected @endif value="medium">@lang('app.medium')</option>
                        <option @if ($ticket->priority == 'high') selected @endif value="high">@lang('app.high')</option>
                        <option @if ($ticket->priority == 'urgent') selected @endif value="urgent">@lang('app.urgent')
                        </option>
                    </select>
                </div>
            </div>

            <div class="col-md-12">
                <div class="form-group">
                    <label class="control-label">@lang('modules.tickets.channelName') <a class="btn btn-xs btn-info btn-outline"
                            href="javascript:;" id="add-channel"><i class="fa fa-plus"></i> </a></label>
                    <select class="form-control selectpicker" name="channel_id" id="channel_id" data-style="form-control">
                        @forelse($channels as $channel)
                            <option value="{{ $channel->id }}" @if ($channel->id == $ticket->channel_id) selected @endif>
                                {{ ucwords($channel->channel_name) }}</option>
                        @empty
                            <option value="">@lang('messages.noTicketChannelAdded')</option>
                        @endforelse
                    </select>
                </div>
            </div>

            <div class="col-md-12">
                <div class="form-group">
                    <label class="control-label">@lang('modules.tickets.tags')</label>
                    <select multiple data-role="tagsinput" name="tags[]" id="tags">
                        @foreach ($ticket->tags as $tag)
                            <option value="{{ $tag->tag->tag_name }}">{{ $tag->tag->tag_name }}</option>
                        @endforeach
                    </select>
                </div>
                <div class="form-group">
                    <button type="button" class="btn btn-success submit-ticket-2">@lang('app.save')</button>
                </div>
            </div>

            <!--/span-->

        </div>
        <!--/row-->
    </form>
@endsection

@section('content')

    <form id="updateTicket2" class="ajax-form updateTicket" method="POST" enctype="multipart/form-data">
        @csrf
        @method('PUT')
        <div class="form-body">
            <div class="row">
                <div class="col-md-12">
                    <div class="white-box">
                        <div class="row">

                            <div class="col-md-12 m-b-10">
                                <h4 class="text-capitalize text-info">{{ $ticket->subject }}</h4>
                                <div class="font-12">
                                    @if ($ticket->country && $ticket->mobile)
                                        {{ $ticket->created_at->timezone($global->timezone)->format($global->date_format . ' ' . $global->time_format) }}
                                        &bull;
                                        {{ ucwords($ticket->requester->name) . ' <' . $ticket->requester->email . '>' . ' ' . '+' . $ticket->country->phonecode . '-' . $ticket->mobile }}
                                    @else
                                        {{ $ticket->created_at->timezone($global->timezone)->format($global->date_format . ' ' . $global->time_format) }}
                                        &bull;
                                        {{ ucwords($ticket->requester->name) . ' <' . $ticket->requester->email . '>' . ' ' . $ticket->mobile }}
                                    @endif
                                </div>
                            </div>
                            <input type="hidden" name="status" id="status" value="{{ $ticket->status }}">
                        </div>
                        <!--/row-->

                        <div id="ticket-messages">

                            @forelse($ticket->reply as $reply)
                                <div class="panel-body @if ($reply->user->id == $user->id) bg-owner-reply @else bg-other-reply @endif "
                                    id="replyMessageBox_{{ $reply->id }}">

                                    <div class="row m-b-5">

                                        <div class="col-xs-2 col-md-1">
                                            <img src="{{ $reply->user->image_url }}" alt="user" class="img-circle"
                                                width="40" height="40">
                                        </div>
                                        <div class="col-xs-8 col-md-10">
                                            <h5 class="m-t-0 font-bold">
                                                <a @if ($reply->user->hasRole('employee')) href="{{ route('employees.show', $reply->user_id) }}"
                                                    @elseif($reply->user->hasRole('client'))
                                                    href="{{ route('clients.show', $reply->user_id) }}" @endif
                                                    class="text-inverse">{{ ucwords($reply->user->name) }}
                                                    <span
                                                        class="text-muted font-12 font-normal">{{ $reply->created_at->timezone($global->timezone)->format($global->date_format . ' ' . $global->time_format) }}</span>
                                                </a>
                                            </h5>

                                            <div class="font-light">
                                                {!! ucfirst(nl2br($reply->message)) !!}
                                            </div>
                                        </div>

                                        <div class="col-xs-2 col-md-1">
                                            <a href="javascript:;" data-toggle="tooltip" data-placement='left'
                                                data-original-title="Delete" data-file-id="{{ $reply->id }}"
                                                class="btn btn-inverse btn-outline sa-params" data-pk="list"><i
                                                    class="fa fa-trash"></i></a>
                                        </div>


                                    </div>
                                    @if (sizeof($reply->files) > 0)
                                        <div class="row bg-white" id="list">
                                            <ul class="list-group" id="files-list">
                                                @forelse($reply->files as $file)
                                                    <li class="list-group-item b-none col-md-6">
                                                        <div class="row">
                                                            <div class="col-md-8">
                                                                {{ $file->filename }}
                                                            </div>
                                                            <div class="col-md-4 text-right">

                                                                <a target="_blank" href="{{ $file->file_url }}"
                                                                    data-toggle="tooltip" data-original-title="View"
                                                                    class="btn btn-info btn-sm btn-outline"><i
                                                                        class="fa fa-eye text-info"></i></a>

                                                                @if (is_null($file->external_link))
                                                                    &nbsp;&nbsp;
                                                                    <a href="{{ route('ticket-files.download', $file->id) }}"
                                                                        data-toggle="tooltip"
                                                                        data-original-title="Download"
                                                                        class="btn btn-inverse btn-sm btn-outline"><i
                                                                            class="fa fa-download"></i></a>
                                                                @endif
                                                                {{-- &nbsp;&nbsp; --}}
                                                                {{-- <a href="javascript:;" data-toggle="tooltip" --}}
                                                                {{-- data-original-title="Delete" --}}
                                                                {{-- data-file-id="{{ $file->id }}" --}}
                                                                {{-- class="btn btn-danger btn-circle sa-params" data-pk="list"><i --}}
                                                                {{-- class="fa fa-times"></i></a> --}}

                                                                <span
                                                                    class="clearfix font-12 text-muted">{{ $file->created_at->diffForHumans() }}</span>
                                                            </div>
                                                        </div>
                                                    </li>
                                                @empty
                                                    <li class="list-group-item">
                                                        <div class="row">
                                                            <div class="col-md-10">
                                                                @lang('messages.noFileUploaded')
                                                            </div>
                                                        </div>
                                                    </li>
                                                @endforelse

                                            </ul>
                                        </div>
                                        <!--/row-->
                                    @endif
                                </div>
                            @empty
                                <div class="panel-body b-b">

                                    <div class="row">

                                        <div class="col-md-12">
                                            @lang('messages.noMessage')
                                        </div>

                                    </div>
                                    <!--/row-->

                                </div>
                            @endforelse
                        </div>

                        <div class="row m-t-10">
                            <div class="col-md-12">
                                <button class="btn btn-default btn-sm waves-effect waves-light" id="reply-toggle"
                                    type="button"><i class="fa fa-mail-reply"></i> @lang('app.reply')
                                </button>
                            </div>
                        </div>

                        <div id="reply-section" style="display: none;">

                            <div class="row">

                                <div class="col-md-12">
                                    <div class="form-group">
                                        <label class="control-label">@lang('modules.tickets.reply') </label></label>
                                        <textarea class="textarea_editor form-control" rows="10" name="message" id="message"></textarea>
                                    </div>
                                </div>
                                <!--/span-->
                            </div>
                            <div class="row m-b-20">
                                <div class="col-md-12">
                                    <div class="form-group">
                                        <label class="control-label">@lang('app.file')</label>
                                        <div class="fileinput fileinput-new input-group" data-provides="fileinput">
                                            <div class="form-control" data-trigger="fileinput"> <i
                                                    class="glyphicon glyphicon-file"></i> <span
                                                    class="fileinput-filename"></span></div>
                                            <span class="input-group-addon btn btn-default btn-file"> <span
                                                    class="fileinput-new">@lang('app.selectFile')</span> <span
                                                    class="fileinput-exists">@lang('app.change')</span>
                                                <input type="file" name="file[]" id="file" multiple>
                                            </span> <a href="#"
                                                class="input-group-addon btn btn-default fileinput-exists"
                                                data-dismiss="fileinput">@lang('app.remove')</a>
                                        </div>
                                    </div>
                                </div>
                                <!--/row-->
                            </div>

                            <div class="row">
                                <div class="col-md-12 text-right">
                                    <div class="btn-group dropup m-r-10">
                                        <button aria-expanded="true" data-toggle="dropdown"
                                            class="btn btn-info btn-outline dropdown-toggle waves-effect waves-light"
                                            type="button"><i class="fa fa-bolt"></i> @lang('modules.tickets.applyTemplate')
                                            <span class="caret"></span></button>
                                        <ul role="menu" class="dropdown-menu">
                                            @forelse($templates as $template)
                                                <li><a href="javascript:;" data-template-id="{{ $template->id }}"
                                                        class="apply-template">{{ ucfirst($template->reply_heading) }}</a>
                                                </li>
                                            @empty
                                                <li>@lang('messages.noTemplateFound')</li>
                                            @endforelse
                                        </ul>
                                    </div>
                                    <div class="btn-group dropup">
                                        <button aria-expanded="true" data-toggle="dropdown"
                                            class="btn btn-success dropdown-toggle waves-effect waves-light"
                                            type="button">@lang('app.submit') <span class="caret"></span></button>
                                        <ul role="menu" class="dropdown-menu pull-right">
                                            <li>
                                                <a href="javascript:;" class="submit-ticket"
                                                    data-status="open">@lang('modules.tickets.submitOpen')
                                                    <span style="width: 15px; height: 15px;"
                                                        class="btn btn-danger btn-small btn-circle">&nbsp;</span>
                                                </a>
                                            </li>
                                            <li>
                                                <a href="javascript:;" class="submit-ticket"
                                                    data-status="pending">@lang('modules.tickets.submitPending')
                                                    <span style="width: 15px; height: 15px;"
                                                        class="btn btn-warning btn-small btn-circle">&nbsp;</span>
                                                </a>
                                            </li>
                                            <li>
                                                <a href="javascript:;" class="submit-ticket"
                                                    data-status="resolved">@lang('modules.tickets.submitResolved')
                                                    <span style="width: 15px; height: 15px;"
                                                        class="btn btn-info btn-small btn-circle">&nbsp;</span>
                                                </a>
                                            </li>
                                            <li>
                                                <a href="javascript:;" class="submit-ticket"
                                                    data-status="closed">@lang('modules.tickets.submitClosed')
                                                    <span style="width: 15px; height: 15px;"
                                                        class="btn btn-success btn-small btn-circle">&nbsp;</span>
                                                </a>
                                            </li>
                                        </ul>
                                    </div>
                                </div>

                            </div>
                        </div>

                    </div>
                </div>

            </div>
            <!-- .row -->
        </div>
    </form>

        {{-- Ajax Modal --}}
        <div class="modal fade bs-modal-md in" id="ticketModal" role="dialog" aria-labelledby="myModalLabel"
            aria-hidden="true">
            <div class="modal-dialog modal-md" id="modal-data-application">
                <div class="modal-content">
                    <div class="modal-header">
                        <button type="button" class="close" data-dismiss="modal" aria-hidden="true"></button>
                        <span class="caption-subject font-red-sunglo bold uppercase" id="modelHeading"></span>
                    </div>
                    <div class="modal-body">
                        Loading...
                    </div>
                    <div class="modal-footer">
                        <button type="button" class="btn default" data-dismiss="modal">Close</button>
                        <button type="button" class="btn blue">Save changes</button>
                    </div>
                </div>
                <!-- /.modal-content -->
            </div>
            <!-- /.modal-dialog -->
        </div>
        {{-- Ajax Modal Ends --}}

    @endsection


    @push('footer-script')
        <script src="{{ asset('plugins/bower_components/bootstrap-select/bootstrap-select.min.js') }}"></script>
        <script src="{{ asset('plugins/bower_components/bootstrap-tagsinput/dist/bootstrap-tagsinput.min.js') }}"></script>
        <script src="{{ asset('plugins/bower_components/html5-editor/wysihtml5-0.3.0.js') }}"></script>
        <script src="{{ asset('plugins/bower_components/html5-editor/bootstrap-wysihtml5.js') }}"></script>
        <script src="{{ asset('plugins/bower_components/custom-select/custom-select.min.js') }}"></script>

        <script>
            $('.textarea_editor').wysihtml5();

            $(".select2").select2({
                formatNoMatches: function() {
                    return "{{ __('messages.noRecordFound') }}";
                }
            });

            $('#reply-toggle').click(function() {
                $('#reply-toggle').hide();
                $('#reply-section').show();
            })

            $('.apply-template').click(function() {
                var templateId = $(this).data('template-id');
                var token = '{{ csrf_token() }}';

                $.easyAjax({
                    url: '{{ route('replyTemplates.fetchTemplate') }}',
                    type: "POST",
                    data: {
                        _token: token,
                        templateId: templateId
                    },
                    success: function(response) {
                        if (response.status == "success") {
                            var editorObj = $("#message").data('wysihtml5');
                            var editor = editorObj.editor;
                            editor.setValue(response.replyText);
                        }
                    }
                })
            })


            $('.submit-ticket').click(function() {

                var status = $(this).data('status');
                $('#status').val(status);

                $.easyAjax({
                    url: '{{ route('tickets.update', $ticket->id) }}',
                    container: '#updateTicket2',
                    type: "POST",
                    data: $('#updateTicket2').serialize(),
                    file: true,
                    success: function(response) {
                        if (response.status == 'success') {
                            $('#scroll-here').remove();

                            if (response.lastMessage != null) {
                                $('#ticket-messages').append(response.lastMessage);
                            }
                            $('#message').data("wysihtml5").editor.clear();
                            $('#file').val('');
                            $(document).find('.fileinput-exists').trigger('click');

                            // update status on top
                            if (status == 'open')
                                $('#ticket-status').html('<label class="label label-danger">' + status +
                                    '</label>');
                            else if (status == 'pending')
                                $('#ticket-status').html('<label class="label label-warning">' + status +
                                    '</label>');
                            else if (status == 'resolved')
                                $('#ticket-status').html('<label class="label label-info">' + status +
                                    '</label>');
                            else if (status == 'closed')
                                $('#ticket-status').html('<label class="label label-success">' + status +
                                    '</label>');

                            scrollChat();
                        }
                    }
                })
            });

            $('.submit-ticket-2').click(function() {

                $.easyAjax({
                    url: '{{ route('tickets.updateOtherData', $ticket->id) }}',
                    container: '#updateTicket1',
                    type: "POST",
                    data: $('#updateTicket1').serialize()
                })
            });

            $('#add-type').click(function() {
                var url = '{{ route('ticketTypes.createModal') }}';
                $('#modelHeading').html("{{ __('app.addNew') . ' ' . __('modules.tickets.ticketTypes') }}");
                $.ajaxModal('#ticketModal', url);
            })

            $('#add-channel').click(function() {
                var url = '{{ route('ticketChannels.createModal') }}';
                $('#modelHeading').html("{{ __('app.addNew') . ' ' . __('modules.tickets.ticketTypes') }}");
                $.ajaxModal('#ticketModal', url);
            })

            $('#add-agent').click(function() {
                var url = '{{ route('ticket-agents.create') }}';
                $('#modelHeading').html("{{ __('app.addNew') . ' ' . __('modules.tickets.ticketTypes') }}");
                $.ajaxModal('#ticketModal', url);
            })

            function setValueInForm(id, data) {
                $('#' + id).html(data);
                $('#' + id).selectpicker('refresh');
            }

            function scrollChat() {
                $('#ticket-messages').animate({
                    scrollTop: $('#ticket-messages')[0].scrollHeight
                }, 'slow');
            }

            scrollChat();

            $('body').on('click', '.sa-params', function() {
                var id = $(this).data('file-id');
                var deleteView = $(this).data('pk');
                swal({
                    title: "Are you sure?",
                    text: "You will not be able to recover the deleted reply!",
                    type: "warning",
                    showCancelButton: true,
                    confirmButtonColor: "#DD6B55",
                    confirmButtonText: "Yes, delete it!",
                    cancelButtonText: "No, cancel please!",
                    closeOnConfirm: true,
                    closeOnCancel: true
                }, function(isConfirm) {
                    if (isConfirm) {

                        var url = "{{ route('tickets.reply-delete', ':id') }}";
                        url = url.replace(':id', id);

                        var token = "{{ csrf_token() }}";

                        $.easyAjax({
                            type: 'GET',
                            url: url,
                            success: function(response) {
                                console.log(response);
                                if (response.status == "success") {
                                    $.unblockUI();
                                    $('#replyMessageBox_' + id).fadeOut();
                                    /* if(response.lastMessage != null){
                                         $('#ticket-messages').append(response.lastMessage);
                                     }*/

                                }
                            }
                        });
                    }
                });
            });
        </script>
    @endpush